Refund policy

Last updated November 5, 2026

If you're not happy with a purchase, you can ask for a full refund within 14 days of buying it. You don't need to give a reason.

How to ask

Email support@porchlightforpets.com with the email address you used at checkout, or reply to the receipt Paddle sent you. Paddle.com, our Merchant of Record, handles the refund. It goes back to your original payment method, usually within 5 to 10 business days.

What happens after a refund

• Candle: the candle goes out.
• Forever Place: your lantern moves back to a place on the shared path. Your photos and letters stay.
• Named Star: the star keeps glowing but loses its name and color.

After 14 days

Write to us anyway if something went wrong, such as being charged twice. We'll look at it. Your legal rights as a consumer where you live are not affected by this policy.